Zack Eye Clinic Ltd Standard Terms of Business

1. Terms and Conditions

1.1 These Terms and conditions apply in any dealings with Zack eye clinic ltd, whether within the practice, on the telephone or when using the websites , or any of their subsidiaries.

1.2 These Terms and Conditions in combination with an order, constitute a complete agreement between Zack eye clinic Ltd and the patient / customer. Our acceptance of an order together with full or part payment constitutes a legally binding contract between us with additional terms and conditions below.  This contract is subject to and governed by UK National law.

2. Conditions of Sale

2.1 Customers must be at least 16 years of age.

2.2 If purchasing a prescriptive pair of spectacles or contact lenses the customer / patient must have a valid UK prescription. A copy of this prescription must be provided to us and our Dispensing Opticians will have absolute discretion as to whether or not we accept the order. During this process they may need to contact you or your optician to request further information. They may also request that you visit us to take special measurements or to attend for an eye examination.

3. Price & Payment

3.1 The price payable for the goods you order is as set out at the time you place your order plus any charges for carriage and insurance as set out in the order.

3.2 We will use best endeavours to ensure the accuracy of the prices and price related information stated are correct, however we cannot guarantee that we will not make a mistake or misprice an item inadvertently. If this is the case, we will notify you of the error before your order is processed. You will then have the choice to either accept the correct price or to cancel your order and receive a refund.

3.3 The total cost to you of the provision and dispensing of spectacles, spectacle frames, lenses or contact lenses by Zack Eye Clinic Ltd is a combination of: (i) A contract and charge for professional fees and services and (ii) a contract and charge for goods. The total cost is made up as follows: (i) Cost of goods including VAT and (ii) professional fees (services) exempt of VAT. VAT is payable on the goods at the rate of 20%. The services are exempt from VAT. A fully itemised breakdown will be provided as declared to HM Revenue & Customs.

4. Goods ordered from the practice

4.1 Once an order for spectacles or contact lenses has been placed, they go into production without delay and cannot be cancelled or refunded.

4.2 In the event that you place an order for spectacle lenses or contact lenses which subsequently turn out to be unavailable in your prescription, our Opticians will find the closest possible alternative within the same price range that suits your prescriptive requirements. If our Opticians cannot find a suitable, similar product, within the same price range they will contact you to discuss alternative solutions.

4.3 Certain spectacle lenses and contact lenses are available with a non-tolerance warranty or exchange option meaning they can be exchanged for alternative goods to the same value providing they are returned within the manufacturer’s stipulated period (usually between 30 and 90 days). Administration fees may apply when items are returned or exchanged. We cannot exchange or credit products which have been damaged or products returned after the manufacturers stipulated period.

4.4 If the spectacle frames or sunglasses you have ordered are not available, we will contact you to give you a choice to receive an alternative or a credit or refund.

4.5 Spectacle frames and sunglasses ordered on approval and not purchased may incur an administration fee to cover our costs including without limitation postage and suppliers re-stocking fees.

4.6 Re-Glazing your own frame or making any alterations or repairs to your spectacles or contact lenses can only be done at your own risk and will incur a professional fee.

4.7 In the event that your spectacle frame should break whilst being re-glazed, and your new lenses have been cut to a shape that cannot be re-cut to fit an alternative frame, you will need to purchase a second pair of spectacle lenses as well as a new frame.

4.8 A minimum deposit of 50% is required before ordering goods in the practice and the balance of payment must be made on collection of goods.

4.9 When an order is complete and the goods are ready for collection notification is made by SMS text, telephone or e-mail. Goods should be collected within thirty days of order completion notification. Items not collected within 6 months of order completion notification will be dismantled or disposed of and any deposit paid will be forfeited.

5. Professional Fees

5.1 When booking an eye examination, contact lens consultation or any other professional service you are making a contractual agreement to pay our professional fees. Missed appointments are chargeable and surcharges will be made for extended appointments, additional tests, investigations or reports at every visit.

5.2 Fees are payable at the time of your appointment and cannot be refunded or exchanged.

6. Liability

6.1 If you notify us of a defect or fault with any goods supplied by Zack Eye Clinic Ltd, within the manufacturer’s warranty period, we will act on your behalf with our supplier/s to request replacement or repair to any goods that are faulty or defective. We will not accept any liability for faults or defects arising from wear and tear, wilful or accidental damage or for faults or defects notified after the manufacturer’s warranty period.

6.2 In the event that goods we have supplied are subsequently found to be faulty, within the manufacturer’s warranty period but a repair is not possible and a replacement is not available, we will issue a credit for the value of the goods which may be used towards any goods or services that we provide.

6.3 We will not be liable for any inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to any goods we supply and we shall have no liability to pay any money by way of compensation other than any refund we may chose to make under these terms and conditions.

6.4 We shall have no liability for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes.)

7. General

7.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with United Kingdom law.

7.2 From time to time Zack Eye Clinic Ltd may offer various discounts and special offers and the following points should be noted: (i) Unless specifically stated no two offers may be used in conjunction. (ii) Discounts will be given against the cost of goods not our professional fees or services.

8. Reproduction and copyright

8.1 The Site’s design, names, text, images, graphics, layout, style, logo and trademarks are all owned by, or licensed to, Zack Eye Clinic Ltd. Reproduction in whole, or in part, for any purpose is strictly prohibited without written permission of Zack Eye Clinic Ltd.

8.2 If you are an image copyright holder or image agent and believe that any imagery on this site conflicts with your copyright then please contact us and submit all necessary information to prove this infringement. We will remove the file(s) if your claim is valid.

9. Computer Viruses

9.1 We believe that this site is virus free and protected though it is possible that the site may be hacked or infected at any time. It therefore remains the responsibility of the user to ensure that use of this site and it’s links internally and externally do not harm their computer system.

9.2 No liability will be accepted for any direct or indirect damage to any computer system, digital hardware or software or for any inconvenience, disappointment, indirect or consequential loss or damage arising from use of this site or from any email or other digital communication emanating from Zack Eye Clinic Ltd or any of its web domains, sub domains, social networking accounts, servers, computers or other digital hardware or software in any eventuality.

Click the above image to download a £50 OFF printable voucher which can be redeemed against a complete pair of spectacles purchased in store before the 31st December 2016.
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